Terms of Use

1. Who we are

XenFi is an ISP billing and hotspot management platform operated by XenFi Systems. These terms govern your use of the XenFi websites, dashboards and services. By creating an account or using the platform you agree to them.

2. Your account

You are responsible for the accuracy of the information on your account, for keeping your credentials private, and for everything done under your account. You must be legally able to operate the network business you bill through XenFi, including any licences your country requires of internet resellers.

3. The service

XenFi provides billing, authentication, monitoring and related tools for networks you own or manage. You keep ownership of your business, your customer relationships and your data. We keep ownership of the platform, its software and its brand.

• We work to keep the service available around the clock, but no online service can promise zero interruptions.
• Features may be added, changed or retired as the platform evolves.
• We may suspend accounts used for fraud, unlawful activity or abuse of the platform or of other users.

4. Payments and fees

Plan pricing and per-country transaction fees are published on our fees page and may change with notice. Payments collected from your customers through supported providers, such as M-PESA, MTN Mobile Money and Airtel Money, are settled according to the schedule shown in your dashboard. You are responsible for taxes that apply to your own business.

5. Acceptable use

You agree not to use XenFi to break the law, to resell connectivity you have no right to resell, to interfere with the platform's operation, or to attempt access to accounts or data that are not yours.

6. Liability

XenFi is provided as is. To the extent the law allows, we are not liable for indirect losses, lost profits or data loss arising from use of the platform. Nothing in these terms removes rights that your local law does not allow to be removed.

7. Ending the relationship

You can close your account at any time. We may close accounts that break these terms. On closure, outstanding balances are settled under the payment schedule that applies to your account.

8. Changes and contact

When these terms change in a way that matters, we will tell you through the dashboard or the contact details on your account. Questions about these terms can be sent through the contact page at xenfisystems.com/contact.