Privacy Policy

1. What this covers

This policy explains what data XenFi collects when you use our websites and platform, why we collect it, and the choices you have. It applies to network operators with XenFi accounts and to visitors of our websites.

2. What we collect

• Account data: your name, contact details and business information when you sign up.
• Billing data: transactions processed through your networks, including payment references from providers such as M-PESA, MTN Mobile Money and Airtel Money, used to run your billing and settle your balances.
• Network data: router status, session and usage records needed to authenticate users, enforce plans and show you analytics.
• Technical data: logs, device and browser information that keep the platform secure and working.

3. How we use it

We use data to run the service you signed up for: authenticating sessions, processing payments, preventing fraud, showing analytics, providing support and improving the platform. We do not sell personal data.

4. Sharing

Data is shared only where running the service requires it: with payment providers to process transactions, with infrastructure providers that host the platform, and with authorities where the law demands it. Your customers' data stays yours; we process it to provide the service to you.

5. Security and retention

Traffic to the platform is encrypted, access to production data is restricted, and payment credentials are handled by the payment providers rather than stored by us. We keep data for as long as your account needs it or the law requires, then delete or anonymise it.

6. Your choices

You can access and correct your account data from the dashboard, and you can ask us to export or delete data connected to your account. Closing your account triggers deletion on the schedule in our terms, less what payment and tax law require us to keep.

7. Contact

Privacy questions and requests can be sent through the contact page at xenfisystems.com/contact, and we will respond from there.